Shumani Industrial Equipment

Return Policy

1. Introduction

  • Thank you for shopping at Shumani Industrial Equipment.
  • If you are not entirely satisfied with your purchase, we are here to help.

2. Returns

  • You have 7 days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.

3. Refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned item.
  • We will immediately notify you of the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your original method of payment.
  • You will receive the credit within a number of days, depending on your card issuer’s policies.

4. Exchanges

  • We only replace items if they are defective or damaged.
  • If you need to exchange it for the same item, please contact us.

5. Shipping

  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.
  1. Errors and Omissions
  • While all reasonable precautions are taken by Shumani Industrial Equipment to provide the most accurate information on our website, in the event that we identify any inadvertent and obvious error(s) in the price, product or service description, images, availability, and any other relevant related content, Shumani Industrial Equipment will not be obliged to provide you with the affected product(s) via our online store.

7. Non-Returnable Items

  • Certain items cannot be returned. These include [list of non-returnable items].

8. Privacy of Private Information

Shumani Industrial Equipment is committed to protecting your privacy and ensuring that your personal information is collected and used lawfully and transparently, in accordance with the Protection of Personal Information Act, 2013 (“POPIA”). Our Privacy Policy can be accessed at: _____________________________.

9. Contact Information

  • If you have any questions on how to return your item to us, contact us at 7 Neutron Road, Chloorkop Johannesburg, 1624
    011 230 2700 / info@shumani-industrial.co.za