An exciting, yet challenging, permanent position has arisen within the Shumani Industrial Equipment, CPT for a Contracts Manager reporting to the Coastal Branch Manager. The appointed candidate will drive and execute on all service and technical aspects of the business whilst delivering optimum profitability for the business.


Staff leadership and performance management

  • Develop/implement departmental manpower structures and manage/lead Site teams towards achieving stipulated goal and objectives.
  • Develop, implement and communicate performance targets, measures, standards and outcomes to staff.
  • Implement communication strategies to ensure effective communication of relevant information and involvement of staff.
  • Manage staff performance through counselling, training, and corrective action.
  • Manage change, disputes, grievances in accordance with procedures and accepted practices.
  • Monitor processes and implement, maintain and/or improve procedures and/or systems to ensure effective and efficient process/variability control.
  • Ensure implementation HR/SHEQ policies and procedures.
  • Manage contract profitability.
  • Manage Work in progress for maintenance and chargeable work.
  • Manage the load testing process and ensure all machines comply with legal requirements.
  • Ensure that company assets are managed in accordance with company procedures and policies including adherence to the Weekly vehicle check procedure.

Project execution

  • Monitor dispatch of products/delivery against targets and take timeous corrective action.
  • Following up on quoting on additional work required as applicable, from the job cards/service reports after every service and repair has been carried out
  • Track, analyse and report on service levels matrices.
  • Carry out random inspections on customer’s equipment after service and repairs have been completed as part of QC process.
  • Collect monthly excess hours.
  • Ensuring the market related pricing and competitive information is always up to date and to report any changes and developments in the market back to the management team.
  • Manage the quality of Product Support services and liaise with Rental/Short Term Rentals (STR) team.
  • Ensure compliance of support delivery and case resolution with stated service level agreements (SLA’s).
  • Submitting weekly reports accurately and on time.
  • Liaise with customers as required and ensure effective customer feedback communication processes.
  • Resolve/assist in the resolution of disputes with customers and subcontractors on site.
  • Ensure systems and procedures are in place to document contractual issues and manage contractual documentation effectively and efficiently.
  • Lead and direct all the major contracts under the service of support area.
  • Ensure that all breakdowns and/ or repairs performed that are still warrantied, warranty claims are processed accordingly. Business strategy/planning/budgeting.

Business strategy/planning/budgeting

  • Participate in the development of the departmental business plan and budget.
  • Develop performance targets and monitors progress/takes corrective action where required.
  • Receive monthly costs, analysis variances, reports against variances and takes corrective action.
  • Advise management on new developments and opportunities and contribute to the formulation of business strategies and policies.


  • A trade related qualification.
  • At least 5 years’ experience in forklift industry.
  • Firm knowledge of company policies and procedures.
  • Track record with customer retention and major accounts.
  • Appropriate Business Administration qualification.
  • Computer literate – Microsoft programs.
  • A solid capital equipment servicing background with experience on senior management level.
  • Must have experience in Service Management, working specifically on Industrial Equipment.
  • Decision making ability.
  • Ability to balance strategic and operational involvement.
  • Strong staff management skills.
  • Hands on approach as required.


  • Market related, depending on experience.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
All applications (complete CV) must be submitted to the following email:

Ref: SIE 12/22/149

The Goscor Group is an equal opportunity and affirmative action employer and does not discriminate against persons because of age, race, religion, disability, gender, ethnic or national origin, or veteran status. Should you not hear from us within two weeks of the closing date, please consider your application unsuccessful.

Location: Shumani Industrial Equipment - CPT
Commencement: ASAP

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